Archive a team
Módulo Workforce
POST/help-desk-teams/{id}/archivehelpDeskTeams.archive
The team stops taking requests. Requires `Idempotency-Key`; a replay returns the original response. A rule that refuses the request returns 422 with `refusal` and `reason`.
- Requiere la capacidad org.help.write.
- Alcances de OAuth: org.
- Envía el encabezado Idempotency-Key. Una repetición con la misma clave devuelve la respuesta original.
- Estados de error: 400, 401, 404, 409, 422, 429. Los errores son detalles de problema RFC 9457.
Parámetros de ruta y de consulta
| Campo | Tipo | Obligatorio | Descripción |
|---|---|---|---|
| id | string (uuid) | Sí | Identifier of the help desk team. |
Respuesta 200: HelpDeskTeam
| Campo | Tipo | Obligatorio | Descripción |
|---|---|---|---|
| id | string (uuid) | Sí | Identifier of the help desk team. |
| org_id | string (uuid) | Sí | Identifier of the owning organization, derived from the parent row and never accepted from the caller. |
| created_at | string (date-time) | Sí | When the row was created. |
| created_by | string (uuid) | null | Sí | Person who created the row; null for seed, platform or system writes. |
| updated_at | string (date-time) | Sí | When the row was last updated. |
| updated_by | string (uuid) | null | Sí | Person who last updated the row; null for seed, platform or system writes. |
| name | string | Sí | Team name.Restricciones: length 1 to 120 |
| team_kind | "Operations" | "IT" | "HR" | "Facilities" | "Other" | Sí | Team kind. |
| description | string | null | Sí | What the team helps with.Restricciones: length 1 to 1000 |
| first_response_hours | integer | Sí | Business hours to first response.Restricciones: range 1 to any |
| archived_at | string (date-time) | null | Sí | When the team stopped taking requests. |
{
"id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"org_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"created_at": "2026-10-08T14:30:00Z",
"created_by": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"updated_at": "2026-10-08T14:30:00Z",
"updated_by": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"name": "IT Desk",
"team_kind": "Operations",
"description": "Devices and accounts.",
"first_response_hours": 8,
"archived_at": "2026-10-08T14:30:00Z"
}Ejemplos de código
curl -X POST "$XOS_BASE_URL/help-desk-teams/0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f/archive" \
-H "Authorization: Bearer $XOS_API_KEY" \
-H "Idempotency-Key: $(uuidgen)"const { data } = await xos.helpDeskTeams.archive("0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f");response = xos.help_desk_teams.archive("0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f")xos help-desk-teams archive 0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f