Reply on a support request
Módulo Platform
POST/support-tickets/{id}/replysupportTickets.reply
Adds a message as the requester or a responder (app.post_support_message). A closed request takes no messages (support_ticket_closed: 422); a requester's reply reopens a waiting request. Requires `Idempotency-Key`; a replay returns the original response. A rule that refuses the request returns 422 with `refusal` and `reason`.
- Requiere la capacidad me.account.write.
- Alcances de OAuth: me.
- Envía el encabezado Idempotency-Key. Una repetición con la misma clave devuelve la respuesta original.
- Estados de error: 400, 401, 404, 409, 422, 429. Los errores son detalles de problema RFC 9457.
Parámetros de ruta y de consulta
| Campo | Tipo | Obligatorio | Descripción |
|---|---|---|---|
| id | string (uuid) | Sí | Identifier of the support ticket. |
Cuerpo de la solicitud: SupportTicketReplyRequest
| Campo | Tipo | Obligatorio | Descripción |
|---|---|---|---|
| body | string | Sí | Message text.Restricciones: length 1 to 20000 |
{
"body": "Zone B, backstage."
}Respuesta 201: SupportTicketMessage
| Campo | Tipo | Obligatorio | Descripción |
|---|---|---|---|
| id | string (uuid) | Sí | Identifier of the support ticket message. |
| org_id | string (uuid) | Sí | Identifier of the owning organization, derived from the parent row and never accepted from the caller. |
| created_at | string (date-time) | Sí | When the row was created. |
| created_by | string (uuid) | null | Sí | Identifier of the person who created the row. |
| updated_at | string (date-time) | Sí | When the row was last updated. |
| updated_by | string (uuid) | null | Sí | Identifier of the person who last updated the row. |
| support_ticket_id | string (uuid) | Sí | Identifier of the support request. |
| author_membership_id | string (uuid) | null | Sí | Identifier of the member who wrote it; null for the platform team. |
| body | string | Sí | Message text.Restricciones: length 1 to 20000 |
{
"id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"org_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"created_at": "2026-10-08T14:30:00Z",
"created_by": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"updated_at": "2026-10-08T14:30:00Z",
"updated_by": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"support_ticket_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"author_membership_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"body": "Which zone did you pick?"
}Ejemplos de código
curl -X POST "$XOS_BASE_URL/support-tickets/0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f/reply" \
-H "Authorization: Bearer $XOS_API_KEY" \
-H "Idempotency-Key: $(uuidgen)" \
-H "Content-Type: application/json" \
-d '{"body":"Zone B, backstage."}'const { data } = await xos.supportTickets.reply("0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f", {
"body": "Zone B, backstage."
});response = xos.support_tickets.reply("0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f", {"body": "Zone B, backstage."})xos support-tickets reply 0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f --data '{"body":"Zone B, backstage."}'