Get a help desk request
Workforce module
GET/help-desk-requests/{id}helpDeskRequests.get
A help desk request: an Organization queue support ticket routed to an internal team, with assignment and response deadline. Returns one help desk request with its `ETag`. A help desk request the caller may not see returns 404.
- Requires the capability inbox.notifications.read.
- OAuth scopes: inbox.
- Error statuses: 400, 401, 404, 429. Errors are RFC 9457 problem details.
Path and query parameters
| Field | Type | Required | Description |
|---|---|---|---|
| id | string (uuid) | Yes | Identifier of the help desk request. |
| fields | Fields | No | Sparse fieldset: a comma-separated list of top-level fields to return. `id` is always returned.Constraints: pattern ^[a-z_][a-z0-9_]*(,[a-z_][a-z0-9_]*)*$ |
Response 200: HelpDeskRequest
| Field | Type | Required | Description |
|---|---|---|---|
| id | string (uuid) | Yes | Identifier of the help desk request. |
| org_id | string (uuid) | Yes | Identifier of the owning organization, derived from the parent row and never accepted from the caller. |
| created_at | string (date-time) | Yes | When the row was created. |
| created_by | string (uuid) | null | Yes | Person who created the row; null for seed, platform or system writes. |
| updated_at | string (date-time) | Yes | When the row was last updated. |
| updated_by | string (uuid) | null | Yes | Person who last updated the row; null for seed, platform or system writes. |
| ticket_number | string | Yes | Display number.Constraints: pattern ^[A-Za-z0-9][A-Za-z0-9._-]{0,63}$ |
| help_desk_team_id | string (uuid) | Yes | Identifier of the team the request is routed to. |
| category | "Question" | "Problem" | "Access" | "Billing" | "Account" | "Feature Request" | Yes | What it is about. |
| severity | "Severity 3" | "Severity 1" | "Severity 2" | "Severity 4" | Yes | Severity. |
| subject | string | Yes | One-line summary.Constraints: length 1 to 200 |
| body | string | Yes | What happened and what is needed.Constraints: length 1 to 20000 |
| ticket_state | "Open" | "Waiting" | "Resolved" | "Closed" | Yes | Request state. |
| membership_id | string (uuid) | Yes | Identifier of the member who asked. |
| assignee_membership_id | string (uuid) | null | Yes | Identifier of the team member it is assigned to. |
| help_desk_response_due_at | string (date-time) | null | Yes | When the first response is due. |
| first_responded_at | string (date-time) | null | Yes | When the team first answered. |
{
"id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"org_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"created_at": "2026-10-08T14:30:00Z",
"created_by": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"updated_at": "2026-10-08T14:30:00Z",
"updated_by": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"ticket_number": "SUP-0001",
"help_desk_team_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"category": "Question",
"severity": "Severity 3",
"subject": "Tablet will not sign in",
"body": "The dock tablet shows a blank screen.",
"ticket_state": "Open",
"membership_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"assignee_membership_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"help_desk_response_due_at": "2026-10-08T14:30:00Z",
"first_responded_at": "2026-10-08T14:30:00Z"
}Code samples
curl -X GET "$XOS_BASE_URL/help-desk-requests/0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f" \
-H "Authorization: Bearer $XOS_API_KEY"const { data, etag } = await xos.helpDeskRequests.get("0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f");response = xos.help_desk_requests.get("0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f")xos help-desk-requests get 0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f