Get a support ticket message
Platform module
GET/support-ticket-messages/{id}supportTicketMessages.get
One message on a support request (0643), oldest first. Append-only; posted with the reply action. Returns one support ticket message with its `ETag`. A support ticket message the caller may not see returns 404.
- Requires the capability me.account.write.
- OAuth scopes: me.
- Error statuses: 400, 401, 404, 429. Errors are RFC 9457 problem details.
Path and query parameters
| Field | Type | Required | Description |
|---|---|---|---|
| id | string (uuid) | Yes | Identifier of the support ticket message. |
| fields | Fields | No | Sparse fieldset: a comma-separated list of top-level fields to return. `id` is always returned.Constraints: pattern ^[a-z_][a-z0-9_]*(,[a-z_][a-z0-9_]*)*$ |
Response 200: SupportTicketMessage
| Field | Type | Required | Description |
|---|---|---|---|
| id | string (uuid) | Yes | Identifier of the support ticket message. |
| org_id | string (uuid) | Yes | Identifier of the owning organization, derived from the parent row and never accepted from the caller. |
| created_at | string (date-time) | Yes | When the row was created. |
| created_by | string (uuid) | null | Yes | Identifier of the person who created the row. |
| updated_at | string (date-time) | Yes | When the row was last updated. |
| updated_by | string (uuid) | null | Yes | Identifier of the person who last updated the row. |
| support_ticket_id | string (uuid) | Yes | Identifier of the support request. |
| author_membership_id | string (uuid) | null | Yes | Identifier of the member who wrote it; null for the platform team. |
| body | string | Yes | Message text.Constraints: length 1 to 20000 |
{
"id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"org_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"created_at": "2026-10-08T14:30:00Z",
"created_by": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"updated_at": "2026-10-08T14:30:00Z",
"updated_by": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"support_ticket_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"author_membership_id": "0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f",
"body": "Which zone did you pick?"
}Code samples
curl -X GET "$XOS_BASE_URL/support-ticket-messages/0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f" \
-H "Authorization: Bearer $XOS_API_KEY"const { data, etag } = await xos.supportTicketMessages.get("0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f");response = xos.support_ticket_messages.get("0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f")xos support-ticket-messages get 0192f1e2-7c3a-7b4d-9e8f-1a2b3c4d5e6f