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XOS Developers

Compass · Workflow

Contact support

Ask your organization or the organization that engaged you, or ask platform support about your own account.

Open Help and choose Contact Support.

Members of an organization

Ask your organization's teams, such as operations, IT, HR or facilities, in the Help Desk. They answer there.

Everyone engaged by an organization

Questions about an engagement, a payment, a schedule or a document go to the organization that engaged you. Open Messages in Gateway takes you there.

Your own account

Platform support helps only with your own account: signing in, your email and deleting your account. Choose a category, write a subject and what happened, then Send Request. You get a request number, and platform support answers by email. Sending needs a connection.

Turn on Attach Diagnostics to send the screen you were on, the app version and your device. Nothing else is sent.