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Groups, chat, recognition and help desk

Spaces for crews and departments, direct messages, shout-outs and internal help requests.

  • Groups: create a space for a crew, a department or a project.
  • Chat: find someone in the directory and message them.
  • Recognition: thank someone for great work. Shout-outs appear in the recognition feed.
  • Help Desk: ask an internal team for help. Choose the team, a category and a severity; each team shows how quickly it answers. Admins set up the teams in Settings, Help and Support.
  • Reported Content: posts, comments and messages people reported, for the Owners, Admins and anyone else who manages communication. Decide each within 24 hours: remove it or take no action, name the rule, the facts and your statement of reasons. The people who reported it, and on removal its author, receive the statement; nobody is told who decided. Reports about your own posts, comments and messages never reach you: another moderator decides them.