Get help and contact support

Questions about your work

The organization that engaged you answers questions about an engagement, a payment, a schedule or a document. Open Help, choose Contact support, then Message the organization. On an engagement page this opens that engagement's Messages tab. Anywhere else it opens Messages, where you can start a conversation with any organization you work with.

Questions about your account

Platform support helps only with your own Gateway account: signing in, your email and deleting your account. In Contact support, choose a category, write a subject and what happened, and send. You get a request number, and platform support answers by email at the address you sign in with. You can send up to five requests a day.

Diagnostics

You can attach diagnostics: the page you were on, the app version, your browser and device, and the errors of this visit. With them you can add a screenshot. Nothing is attached unless you tick the box, and the panel lists exactly what is sent. Only you and platform support can open the screenshot.

Things you can do yourself

• Change your name in Settings, Account.
• Sign out on a device in Settings, Security.
• Delete your account in Settings, Account.