Contact support

Ask your admins

Choose Help, then Contact support. Pick a category, describe what happened and send. Your request goes to your organization's admins, who answer in the request itself. You can follow your requests in Me, Account.

Attach diagnostics

You can choose to attach diagnostics: the page you were on, the app version, your browser and device, and recent errors. Nothing is attached unless you tick the box, and the request shows exactly what was sent.

Contact the platform team

Admins can also contact the platform team from Settings, Help and support. How you are answered depends on your plan:

• Core: email, first response within 2 business days.
• Pro: email, within 1 business day.
• Team: priority queue, within 8 business hours.
• Enterprise: a dedicated channel, within 1 hour for severity 1.

The Access plan includes the help center. The platform team never sees your organization's data unless an owner grants a support session.