app.support_ticket_messages
TableRow level security on
The conversation on a support ticket, oldest first. Append-only; written through app.post_support_message or by the platform team.
Primary key: id
| Column | Type | Nullable | Description |
|---|---|---|---|
| id | uuid | No | Primary key, UUID v7. |
| org_id | uuid | No | Owning org, derived from app.support_tickets on insert; never accepted from the caller and never changed.References app.organizations.id |
| support_ticket_id | uuid | No | Ticket the message belongs to.References app.support_tickets.id |
| author_membership_id | uuid | Yes | Member who wrote it; NULL for the platform support team.References app.memberships.id |
| body | text | No | Message text. |
| created_at | timestamp with time zone | No | When the row was inserted. Set by the database. |
| created_by | uuid | Yes | Person who inserted the row, or null for a platform process. Set by the database.References app.people.id |
| updated_at | timestamp with time zone | No | When the row last changed. Set by the database. |
| updated_by | uuid | Yes | Person who last changed the row, or null for a platform process. Set by the database.References app.people.id |
| deleted_at | timestamp with time zone | Yes | Soft delete time. A row with deleted_at set is ignored by every access helper. |