app.help_desk_teams
TableRow level security on
Internal teams that answer help desk requests (Section 4.9 Help desk), with their first response target in business hours.
Primary key: id
| Column | Type | Nullable | Description |
|---|---|---|---|
| id | uuid | No | Primary key, UUID v7. |
| org_id | uuid | No | Owning org. A row never moves to another org.References app.organizations.id |
| name | text | No | Team name, unique in the org. |
| team_kind | app.help_desk_team_kind | No | Operations, IT, HR, Facilities or Other. |
| description | text | Yes | What the team helps with. |
| first_response_hours | smallint | No | Business hours within which the team answers a new request. |
| archived_at | timestamp with time zone | Yes | When the team stopped taking requests. |
| created_at | timestamp with time zone | No | When the row was inserted. Set by the database. |
| created_by | uuid | Yes | Person who inserted the row, or null for a platform process. Set by the database.References app.people.id |
| updated_at | timestamp with time zone | No | When the row last changed. Set by the database. |
| updated_by | uuid | Yes | Person who last changed the row, or null for a platform process. Set by the database.References app.people.id |
| deleted_at | timestamp with time zone | Yes | Soft delete time. A row with deleted_at set is ignored by every access helper. |